We are so excited to win ‘Horse Care Company of the Year’ at the Prestige Awards for the South West for 2020/21.

The Corporate Livewire Prestige Awards recognise small and medium-sized businesses that have proven to be the best in their market over the past 12 months. All shortlisted companies put forward in the Prestige Awards are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditation and recognition, as well as highlighting the most outstanding parts of their businesses.

The judging panel base their decisions upon areas such as service excellence, quality of the product/ service provided, innovative practices, value, ethical or sustainable methods of working, as well as consistency in performance.

The winners selected are those who can best demonstrate their strengths in these areas.

We are so grateful to our clients for their nominations. The award came as a very welcome surprise to us and is a great present to the whole team just after our third birthday!

We are delighted to announce a new SignVideo service for our deaf clients who use British Sign Language (BSL).

The free SignVideo service for deaf clients who use British Sign Language (BSL) works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the practice from home or when they attend the practice with their pet, for consultations, to pick up food, medication or for advice etc.

A client will need their own smartphone, computer or device with video and sound and their own data to use the service. The service is accessed by clicking on the SignVideo practice link from the practice contact us page on the website or using the SignVideo app.

You don’t need to go to the Horse Health Programme practice finder referred to in the video if you are already viewing this video from our practice website, you can access the Sign Video link from the Contact us Page on our website.

More information

To find out more about this service including the equipment you need, and to view the terms, click on the Deaf BSL Service page on our website.

The new service is available from 8am – 6pm Monday to Friday, excluding Bank Holidays. Please note that this service may not cover all our opening hours, which you can check on our website.

To contact us now, using the new SignVideo service, click on the direct practice SignVideo link on our Contact Us page on the website.

We are delighted and very excited to announce that we are now moving into our new office premises at Kenniford Farm, Clyst St Mary.

We have a lovely characterful new office and dispensary at the farm in what used to be the farm shop. If you are passing please pop in to say hello to us in our new home!

We will continue to serve our clients South of the practice from our existing clinical site at Filham Park, Ivybridge as before.

If you have any postal correspondence, please send to the new office address at:

Phoenix Equine,
Kenniford Farm,
Clyst St Mary,
Exeter
EX5 1AQ

Our telephone numbers for both sites will remain the same. For more information about our locations, opening times and contact details please see our contact us page.

What a lovely start to the New year for Phoenix Equine!

We were so excited to receive nominations for the Petplan Veterinary awards 2020. The Petplan Veterinary awards scheme is in its 21st year and is highly competitive.

Phoneix Equine have been nominated in the “Practice of the Year” category!

We are even more excited that Claire and Janie have been recognised by our clients for their hard work and excellent service over the last year by being nominated for the “Support Staff of the Year” Award.

Ellie has also been nominated in the “Vet of the Year” category.

The winners of the awards are set to be announced on the 16th January 2020, fingers crossed until then.

Well done to all of our staff and thank you to everyone who nominated our hardworking staff.