Support team

As office manager, Claire is responsible for the smooth running of the practice. She is the main point of contact between the practice and our clients while manning the office phones and, assisted by Janie, organises the diaries for the team of vets. She also plays an important role in helping clients with their insurance queries. Claire is a registered veterinary nurse and has worked in mixed and equine veterinary practice in the South West all her working life. Her knowledge and experience of all manner of veterinary problems affecting horses and of the practice area allows her to be a calm, reassuring and efficient voice on the end of the phone.

Janie started riding when she was around four years old with a Shetland called Thomas the Tank and joined the Pony Club at the age of 14. She has competed through the levels of showing, showjumping, dressage and eventing but particularly relished being behind the scenes, bringing on the horses and getting them ready to compete. Janie became interested in the veterinary side of equine when Tony Kaye came out to treat her horses many years ago and has been dedicated to nursing horses ever since! Janie is married to Guy and is based in Sidmouth with her horses, Milo and Stunty, as well as her dogs and chickens. Janie is a J-SQP which enables her to advise on and dispense certain medications for horses. She has a wealth of nursing experience and regularly assists with clinic procedures and surgery, helps to organise the vet’s diaries, controls stock and medication orders and also runs the laboratory services that we provide. Janie established our competitively priced bespoke worming services and is planning to offer this to clients as part of a mobile service in the future. oversees the in house and external laboratory services that we provide.

Arianne started working at Phoenix Equine in April 2021 but was already well known to the Phoenix Team and to many of our clients as she had already worked with us in a similar role for a number of years at a previous practice. Arianne has a wealth of experience and, as well as helping Claire and Janie in the office, provides help to the vets out on the road or in our Filham Park clinic as an extra pair of experienced hands for more complicated procedures such as gastroscopy, lameness examinations or surgical procedures. Arianne is a really valued addition to the Phoenix Team.

Hannah joined the team at Phoenix Equine in February 2023. Hannah has always had a passion for horses and grew up surrounded by them. Prior to joining Phoenix Equine, Hannah gained a wealth of knowledge working as a groom in many different scenarios ranging from donkeys to event horses and even Alpacas! Hannah is a member of our support staff and not only assists in the office, but also provides help to the vets out on the road or at our Filham Park Clinic for more complicated procedures. Outside of work Hannah is kept very busy with her collection of horses, including the most recent addition of a cheeky new foal.